March 20, 2018 8 min read

COMMON RUG CHARACTERISTICS

All of FlairD’s rugs are handmade by skilled artisans, or in a specialty manufacturing facility, and are inspected to ensure that they meet quality standards prior to shipment.

We stand behind our products 100 percent and will always accept the return of defective merchandise. However, to avoid unnecessary returns, there are common issues inherent in area rugs that need to be explained to consumers when they are purchasing a rug. The issues below are not considered defects and, therefore, are not valid reasons for returning a product.

COLOR

No two handmade rugs are the same, which is part of their intrinsic appeal. Slight color variations are common for handmade rugs, as dye lots may change over a period of time. For the same reason, a rug’s color can vary slightly from the color of the sample since the sample was created at an earlier time. 

SHEDDING

All wool rugs will shed. Shedding will subside over time, depending on traffic and wear. It typically takes 20 to 25 vacuums, at a minimum, to curtail shedding. Some rugs will shed for the lifetime of the rug. Hand-knotted rugs will shed less than hand-tufted rugs, and higher end hand-tufted rugs will shed less than lower end hand-tufted rugs.

SPROUTS

Loose fibers that extend from the top of the rug, or “sprouts,” are a normal part of the break-in process of handmade rugs. To remove sprouts, use a small pair of scissors to snip them off even with the rug pile. Do not pull out fibers, as this can cause the rug backing to deteriorate and cause gaps in the rug.

CREASES

If a rug has been rolled or folded for shipping, it may have creases. Creases should disappear within a week or two when the rug is laid out flat. Reverse rolling the rug overnight with the pile to the outside will help to expedite crease removal.

ODOR

Rugs recently removed from a bag may have an odor. Odors are caused by dyes, yarns and shipping for long distances in sealed wrap. Most odors dissipate within a week once the rug is removed from the shipping wrap.

FADING

If exposed to direct sunlight, rug colors typically fade over time, even if they are fade-resistant. On sunny days, it is recommended to use window shades or curtains to reduce sun exposure. Rugs in areas exposed to sunlight should be rotated at least every six months to minimize fading.

WEAR

As a general rule, rugs of all materials and constructions should be rotated at least every six months to evenly distribute wear and extend the life of the rug.

CARE AND MAINTENANCE OF A RUG

Rugs are one of the easiest ways to freshen the look, color and style of a living space. Like any investment, a rug must be cared for properly if it is to last. Following are tips for extending rug life.

HOW TO VACUUM A RUG

Canister vacuums without beater bars are the optimal type of vacuum to use on rugs. Brooms and manual sweepers are also a gentle and effective way to clean rugs. Powerful bagless vacuums are not recommended, as they use high suction, which can pull out threads from the back of a rug and create “sprouts.”

• Use the hand-held attachment to vacuum a rug, whenever possible.

• If a hand-held attachment is not available, make sure to turn off the vacuum’s beater bar, as it can pull fibers from the face of the rug and cause the rug to fuzz. If the beater bar cannot be turned off, set it on the highest position possible before vacuuming.

• If the rug has serged (finished) edges, refrain from continuously running the vacuum over the edges, as this will loosen fibers around the edges and cause them to deteriorate.

• Avoid running the vacuum over the fringes at the ends of the rug, as fraying may occur. Use the hand-held attachment to clean the fringes.

• If a rug is reversible, make sure to vacuum both sides. This will remove grit and grime that can prematurely wear out the rug.

HOW TO CLEAN A RUG

• Clean spills immediately. Once a stain is set, it becomes much more difficult to clean. FlairD Rug & Fabric Stain Remover can help to eliminate many stubborn stains.

• Never rub a spill, as this forces the spill deeper into the rug. Instead, blot the stain with a clean white cloth.

• For wool rugs, use lukewarm water to remove any residual stain, as wool is more prone to bleeding and staining than synthetic fibers.

• Always use clean water to remove any remaining cleaner and dry towels to absorb any residual moisture.

PROFESSIONAL CLEANING FOR A HANDMADE RUG

• Always use a professional, and reputable, area rug cleaning expert. Cleaning a handmade rug requires a process different than cleaning wall-to-wall carpet.

• Inspect the rug with the rug cleaning expert prior to cleaning. Get a signed receipt and guarantee of work before the work is performed.

CLEANING GUIDELINES FOR RUGS

WOOL* AND SYNTHETIC FIBER RUGS

• With a dry cotton towel or white paper towel, blot the stain as much as possible.

• Scrape off any food or debris with a dull instrument.

• Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix (avoid using excessive water), gently remove the remainder of the stain and then blot the area with a dry towel.

*Avoid excessive heat or agitation, as wool rugs are more prone to bleeding and staining than synthetic rugs. We recommend using a professional rug cleaner on an annual basis.

INDOOR/OUTDOOR RUGS

• With a dry cotton towel or white paper towel, blot the stain as much as possible.

• Scrape off any food or debris with a dull instrument.

• Mix a very small amount of dish soap with a cup of cold water. With a clean sponge and soap mix, remove the remainder of the stain. Allow the area to dry.

• For all-over cleaning, spray the rug with a mixture of soap and water and rinse with a garden hose. Dry in sunlight.

NATURAL FIBER RUGS

• Natural fiber rugs ( Jute, Seagrass, Sisal) inherently have loose fibers and knots. Regularly vacuum rug on low power setting, making sure to vacuum from different angles.

• Loose threads on the face of the rug should be trimmed with household scissors. To avoid unraveling or damaging the rug, threads on the rug’s face should never be pulled.

• Spills should be blotted gently with a clean, undyed cloth to absorb as much of the spill as possible and prevent spreading. Work from the outer edges of the spill towards the center. If applying cleaning solvents, test on a small area first. For stubborn stains, use a professional cleaning service that specializes in wool rugs. Do not dry clean the rug, as strong cleaning chemicals may damage or fade the rug.

SHAG RUGS

• Spray extraction (along with use of a wool-approved product for wool rugs) can be used to clean shag rugs.

• Shedding is normal for wool shag rugs and decreases over time. Do not pull out yarns, as this may result in damage to the rug.

• Canister vacuums without a beater bar are most effective in cleaning shag rugs. Vacuums with beater bars and/or brushes, or those set too low, may damage the face of the rug.

HAIR-ON-HIDE

• To clean a hair-on-hide rug, simply shake out the hide, use a manual sweeper, or vacuum it using a hand-held attachment. If a hand-held attachment is not available, turn off the vacuum’s beater bar or, if that is not possible, set the beater bar on the highest position.

• While a hide's natural oils help to resist staining, spills should always be wiped up as soon as possible by lightly blotting the area of the spill. If a stain should occur, use mild soap, lukewarm water and a soft brush to very gently rub in the same direction as the grain of the hair.

• Professional cleaning on an annual basis is recommended.

RUG STORAGE

Proper rug storage is crucial to prolonging the life and beauty of a rug. The ideal storage location is a room that is cool and dry and where blinds or curtains block natural light. Rugs should never be stored in attics and basements, as these areas typically lack climate control, and temperature and humidity can vary significantly. In addition, rugs should not be stored directly on the floor since carpet beetles in particular are attracted to the area between the floor and the back of a rug.

• Storage areas should be cleaned periodically to remove dust and discourage insects.

• A rug should always be rolled with the pile facing in.

• Heavy objects should never be placed on top of a rolled rug, as this can crease the rug and damage the backing.

CLEANING GUIDELINES FOR PILLOWS, POUFS AND THROWS

Many of FlairD’s pillows and poufs include removable covers for convenient cleaning. Following are tips for extending the life and beauty of FlairD pillows, poufs and throws.

ACRYLIC: Spot clean with a mixture of dish soap and cold water, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting.

CHENILLE: Spot clean or dry clean only.

COTTON: Spot clean, or machine wash on gentle cycle in cold water with like-colored items; line dry only.

FLAX: Spot clean, or machine wash on gentle cycle in cold water with like-colored items; line dry only.

HIDE: Spot clean only.

JUTE: Spot clean or dry clean only.

LINEN: Spot clean or dry clean only.

MICROFIBER: Spot clean, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting.

NYLON: Spot clean, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting.

POLYESTER: Spot clean, or machine wash on gentle cycle in warm to cool water with like-colored items; line dry or tumble dry on low setting.

PVC (POLYVINYL CHLORIDE): Spot clean only.

SILK: Spot clean or dry clean only.

VISCOSE: Spot clean or dry clean only.

WOOL: Spot clean or dry clean only.

NOTE: Never machine wash a sequined, embellished, beaded or embroidered pillow or pouf cover. Always spot clean or dry clean.

STAIN REMOVER SOLUTIONS

FOOD & BEVERAGE STAIN REMOVER

FOR USE ON: beverages, chocolate, coffee, food, grass, mildew, milk, protein, tea, wine and more

INK, GREASE & OIL STAIN REMOVER

FOR USE ON: blood, cosmetics, crayon, grease, ink, iodine, lipstick, red drinks, shoe polish, sun block and more

SPOT CLEANING

• All spills should be attended to immediately. Once a stain is set, it becomes more difficult to clean.

• Never rub a spill, as this forces the spill deeper into the fabric/material. Instead, blot with a clean white cloth.

• On wool items, use lukewarm water, FlairD Rug & Fabric Stain Remover or a wool-approved cleaning liquid to remove any residual stain.

• On synthetic fabrics, use FlairD’s Rug & Fabric Stain Remover to remove grease and stubborn stains.

• On natural fiber, use lukewarm water to remove any residual stain.

• Always use clean water to remove any remaining cleaner and dry towels to absorb any residual moisture.


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